Refund policy

Return & Refund Policy

Returns

We do not accept return of products once purchased, unless the product has reached you in a damaged condition. Kindly note that the product needs to be opened on receipt, in front of the delivery person, who will then acknowledge that the piece was damaged during transit with an image of the damaged product with the timestamp. Only under these circumstances will we accept a return and initiate a refund on receipt of the damaged product. When you return your items to us under the above mentioned conditions, please ensure you enclose your name and address and whether you require a refund or an exchange. Please pack the items back in the parcel and send it back to: Ivar, No.3 Mangesh Street T.Nagar, Chennai - 600028. India Contact: +919551062012 . Ivar will not be liable for any transportation charges or insurance costs for return of jewellery. We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for goods / parcels lost in transit. Jewellery and goods purchased online cannot be exchanged or returned at any of our boutiques. If the package is lost in transit during the return process, Ivar will not take responsibility of the same. If there are any problems with your refund, a member of customer services will contact you or please do feel free to contact us on +9926234567.

Refunds due to non-availability of Product

Any refunds due by Ivar to you for non-availability of products shall be made in one of the following manners, at the sole discretion of Ivar:

• Credit card: Your credit card account will be re-credited with the refund amount by Ivar. The refund amount will be credited to your account within the time span stipulated by the bank which has issued the credit card; or

• Cheque or wire transfer: The refund amount shall be deposited into your bank account by Ivar within seven (7) business days after the receipt of your request for refund; or

• Cash or demand draft: If you have made an over the counter purchase by paying cash or demand draft, Ivar shall pay the refund amount to you through cash or demand draft within seven (7) business days after the receipt of the payment by Ivar